311 Service Center
Contact Information
Contact Information
8:30 a.m. - 4:30 p.m. (except holidays)
Phone
311 / (617-666-3311 outside Somerville)TTY/Hearing Impaired (only) dial 866-808-4851
Address
93 Highland Ave.
Somerville, 02143
United States
Employee Directory
311 is here for you 24/7. You can make a service request a number of ways. Choose what's easiest for you!
Make a Service Request Online
or
Call 311 (dial 617-666-3311 if calling from outside of Somerville)
TTY/Hearing Impaired (only) dial 866-808-4851
Email 311requests@somervillema.gov
Download and use the 311 app
Message us on Facebook or X (Twitter)
or
Visit the Data.SomervilleMA.gov to:
- Search for work orders & calls for information
- Find out what requests are common in your area
- And more
City Alerts share timely information about emergencies, construction and road closures in your area, and other important community news. You can choose to receive alerts by email, phone, text, or all three. We offer alerts in seven languages.
Sign up for alerts or update your preferences on this page or by selecting your preferred language below:
Disclaimer: Database glitches resulting in your not receiving messages pertaining to parking restrictions, including snow emergencies, do not automatically qualify you for dismissal or reimbursement of tickets and/or tow fees. Please review signage on your street, pay close attention to temporary signage, and review our parking policies and snow emergency policies.
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